Managed Help Desk Services

Managed Help Desk Services: Why businesses like yours turn to professionally managed services

When your users encounter issues with the IT systems and technology that your business relies on, the longer they wait for a response or solution, the greater the impact on productivity and your business’s bottom line.

Help desk solutions have evolved to provide a single point of contact for fast responses and problem-solving. Unfortunately, in many organizations, contacting the IT help desk is not a good experience for users.

Do these issues sound familiar to your users?

• You call the help desk, and the phone rings endlessly. Either no one answers, or your call goes to voicemail, and you have to leave a message.
• You can never reach IT staff outside of office hours or on weekends.
• Help desk staff take your details and promise someone will call you back—but you never hear from them until you contact them again.

Does your business struggle with any of the following?

• Hiring challenges – finding and retaining skilled IT support staff.
• Resource challenges – providing coverage when IT staff are on vacation or sick leave.
• The high costs associated with upgrading help desk systems, skills training, maintaining certifications, and other employee-related expenses.